It also includes your deployment and provisioning information, One-To-Many scripts (Central only), some Multi-Factor Authentication information, licensing and purchasing data such as user emails, phone numbers, billing addresses, and the last four digits of credit card numbers (we do not store full credit card or bank details).īased on our investigation to date, we continue to believe that the threat actor did not have access to GoTo’s production systems. The information in the affected backups include your Central and Pro account usernames and salted and hashed passwords. Additional guidance can be found here for Central and Pro. Note: all users who have reset their password since December 12 have already migrated to the new platform and do not need to take this action. This platform provides additional security for your users with more robust authentication and login-based security options, including enhanced controls, stronger password requirements, and a Single Sign-On option to access multiple GoTo (formerly LogMeIn) products. If you use Multi-Factor Authentication to sign into your account, you may be prompted to update your Multi-Factor Authentication settings during this process.Īs an additional step to protect you, your account will automatically be migrated to GoTo’s enhanced Identity Management Platform as part of your password reset. Out of an abundance of caution, we are resetting your Central or Pro password. This provides an additional layer of security within the encrypted backups. However, as part of our security protocols, we salt and hash Central and Pro account passwords. In addition, we have evidence that a threat actor also exfiltrated an encryption key for a portion of the encrypted data. Our investigation to date has determined that a threat actor exfiltrated encrypted backups related to Central and Pro from a third-party cloud storage facility. I am writing to update you on our ongoing investigation about the security incident we told you about in November 2022. Hi email was sent from GoTo's CEO, about this change.
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